- 目錄
崗位職責(zé)是什么
市場(chǎng)技術(shù)支持崗位是企業(yè)市場(chǎng)部門與技術(shù)部門之間的橋梁，負(fù)責(zé)協(xié)調(diào)、解決與產(chǎn)品技術(shù)相關(guān)的問(wèn)題，以確保市場(chǎng)推廣活動(dòng)的有效進(jìn)行。
崗位職責(zé)要求
1. 具備扎實(shí)的技術(shù)背景，熟悉公司產(chǎn)品和服務(wù)的技術(shù)細(xì)節(jié)。
2. 擁有良好的溝通能力，能有效地將技術(shù)信息轉(zhuǎn)化為市場(chǎng)語(yǔ)言。
3. 熟悉市場(chǎng)營(yíng)銷策略，理解客戶需求，為銷售團(tuán)隊(duì)提供技術(shù)支持。
4. 能夠快速響應(yīng)市場(chǎng)反饋，及時(shí)解決技術(shù)難題。
5. 具備一定的項(xiàng)目管理能力，能有效協(xié)調(diào)內(nèi)部資源，推動(dòng)問(wèn)題解決。
崗位職責(zé)描述
市場(chǎng)技術(shù)支持人員是企業(yè)內(nèi)部的技術(shù)專家，他們既要理解技術(shù)的復(fù)雜性，又要掌握市場(chǎng)的動(dòng)態(tài)。他們需要深入理解產(chǎn)品的技術(shù)特點(diǎn)，以便在與客戶、合作伙伴或銷售團(tuán)隊(duì)交流時(shí)，能夠準(zhǔn)確、清晰地傳達(dá)產(chǎn)品優(yōu)勢(shì)。他們需要密切關(guān)注市場(chǎng)趨勢(shì)，以便及時(shí)調(diào)整技術(shù)解決方案，滿足不斷變化的市場(chǎng)需求。
有哪些內(nèi)容
1. 技術(shù)培訓(xùn)與咨詢：為銷售團(tuán)隊(duì)提供產(chǎn)品技術(shù)培訓(xùn)，解答他們?cè)谂c客戶交流中遇到的技術(shù)疑問(wèn)。
2. 解決方案制定：針對(duì)客戶需求，定制化技術(shù)解決方案，協(xié)助銷售團(tuán)隊(duì)提高成交率。
3. 市場(chǎng)研究：分析市場(chǎng)反饋，識(shí)別技術(shù)瓶頸，提出改進(jìn)產(chǎn)品或服務(wù)的建議。
4. 技術(shù)文檔編制：編寫和更新產(chǎn)品技術(shù)資料，包括用戶手冊(cè)、技術(shù)規(guī)格書等，以便于市場(chǎng)推廣和客戶支持。
5. 內(nèi)部協(xié)作：與研發(fā)部門緊密合作，推動(dòng)產(chǎn)品優(yōu)化和新功能開(kāi)發(fā)，確保技術(shù)與市場(chǎng)需求同步。
6. 客戶支持：處理客戶的技術(shù)咨詢，協(xié)助解決客戶在使用產(chǎn)品過(guò)程中遇到的問(wèn)題。
7. 事件管理：對(duì)市場(chǎng)上的技術(shù)問(wèn)題進(jìn)行跟蹤，確保問(wèn)題得到妥善解決，并從中吸取經(jīng)驗(yàn)，防止類似問(wèn)題再次發(fā)生。
市場(chǎng)技術(shù)支持崗位是連接技術(shù)與市場(chǎng)的關(guān)鍵角色，他們的工作直接影響到產(chǎn)品的市場(chǎng)表現(xiàn)和客戶滿意度。通過(guò)他們的努力，企業(yè)可以更好地理解市場(chǎng)，提供更符合需求的技術(shù)解決方案，從而增強(qiáng)競(jìng)爭(zhēng)力。
市場(chǎng)技術(shù)支持崗位職責(zé)范文
第1篇 產(chǎn)品市場(chǎng)技術(shù)支持崗位職責(zé)
市場(chǎng)云產(chǎn)品技術(shù)支持工程師 oracle甲骨文 甲骨文(中國(guó))軟件系統(tǒng)有限公司,oracle甲骨文,甲骨文,甲骨文(中國(guó))軟件系統(tǒng),甲骨文中國(guó),甲骨文北京 oracle marketing cloud (omc) eloqua product support engineer for english & japanese languages speaking (dalian)
objective:
as a support engineer of oracle marketing cloud (omc) for eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.
responsibilities:
communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in omc eloqua product.
manage customer’s escalations/e_pectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.
develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
the prospective candidate should draw upon all resources at oracle, to advise and consult on the use of eloqua technologies to avoid such problems in the future.
educate and walk the customer through the problem-solving process.
adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that comply with support processes, policies & slas.
collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. cloud operations, gnc, deliverability, problem management, development, operation and escalation teams) as needed to resolve customer issues.
research and study on eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product e_pertise.
write technical articles on eloqua product for the knowledge management.
requirements & qualifications:
candidate should possess the following skills & competencies:
knowledge of b2b or b2c digital marketing dynamics, email routing & deliverability, java, html, _ml, rest apis/restful services, json, web scripting/services and web technologies like spf, dkim, ssl, seo will be advantageous.
great problem solving skills, with a strong bias for quality and engineering e_cellence at scale. not only must you able to identify, analyze, diagnose and troubleshoot comple_ problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice.
e_cellent interpersonal communication and written skills in english and japanese is a must. since this position requires japanese speaking skill, it necessary that you have relevant e_perience in dealing with japanese customers.
able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone.
requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.
proven e_perience delivering high performance enterprise-wide software or saas application support or consulting. knowledge of digital automated marketing tools will be advantageous.
be/me in computer science, engineering, related field or equivalent.
detailed description and job requirements
as a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer, you will be the technical interface to customers, original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation, recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also, you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position, you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e., bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience, i.e., demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
travel: no
location: cn-cn,china-dalian
job type: regular employee hire
organization: oracle
第2篇 市場(chǎng)技術(shù)支持專員崗位職責(zé)
新市場(chǎng)技術(shù)支持專員 上海圖正信息科技股份有限公司 上海圖正信息科技股份有限公司,上海圖正信息科技,上海圖正科技,圖正,貝爾賽克,上海圖正 崗位職責(zé):
1、 為最終客戶及渠道客戶提供售前及售后的技術(shù)支持。
2、 建立系統(tǒng)性的知識(shí)體系,在系統(tǒng)層面為客戶提供技術(shù)支持服務(wù)。
3、 配合業(yè)務(wù)部門贏得客戶項(xiàng)目,在項(xiàng)目實(shí)施過(guò)程中提供一切技術(shù)支持。
4、 發(fā)掘并分析客戶的顯性、隱形需求,從技術(shù)角度提供產(chǎn)品建議和方案。
5、 協(xié)調(diào)內(nèi)部資源,配合項(xiàng)目進(jìn)度,確保產(chǎn)品順利上市。
6、 同產(chǎn)品部門緊密合作,解決技術(shù)問(wèn)題。向公司市場(chǎng)提供反饋,協(xié)助定義新技術(shù),新產(chǎn)品方向。
任職要求:
1、 有硬件設(shè)計(jì),系帶設(shè)計(jì),驅(qū)動(dòng)開(kāi)發(fā),touch/fingerprint sensor技術(shù),人機(jī)接口技術(shù)設(shè)計(jì)經(jīng)驗(yàn)優(yōu)先。
2、 本科2年以上電子工程相關(guān)工作經(jīng)驗(yàn)。
3、 具備良好的溝通技巧。
4、 愿意接受挑戰(zhàn)和具備很好的自學(xué)能力。
5、 優(yōu)秀的團(tuán)隊(duì)工作精神,正直誠(chéng)信,能夠獨(dú)立完成工作。
第3篇 海外市場(chǎng)技術(shù)支持崗位職責(zé)
技術(shù)支持(海外市場(chǎng)) 南京創(chuàng)源天地動(dòng)力科技有限公司 南京創(chuàng)源天地動(dòng)力科技有限公司,創(chuàng)源天地 職責(zé)描述:
1.負(fù)責(zé)車輛售前及售后的技術(shù)支持工作
2.負(fù)責(zé)銷售人員疑難問(wèn)題的解答,售后問(wèn)題的處理
3.與客戶進(jìn)行技術(shù)談判,擬定技術(shù)條款
4.負(fù)責(zé)合同(訂單)的執(zhí)行,產(chǎn)品的供應(yīng)
5.收集客戶反饋意見(jiàn),提出產(chǎn)品性能
任職要求:1.熟悉新能源行業(yè),了解整車結(jié)構(gòu),電池、電機(jī)、電控工作原理
2.熟練運(yùn)用辦公自動(dòng)化、cad軟件
3.具備良好的客戶服務(wù)意識(shí)、團(tuán)隊(duì)合作精神、溝通協(xié)調(diào)能力
4.英語(yǔ)可作為工作語(yǔ)言
5.車輛工程、機(jī)械類專業(yè)優(yōu)先考慮
