投訴專(zhuān)員崗位職責(zé)13篇

第1篇 投訴受理專(zhuān)員崗位職責(zé)

崗位職責(zé):

1、負(fù)責(zé)品牌權(quán)利人的知識(shí)產(chǎn)權(quán)投訴處理;

2、負(fù)責(zé)權(quán)利人投訴資質(zhì)審核與溝通,及侵權(quán)理由的判斷,并對(duì)投訴信息進(jìn)行審核與處理;

3、根據(jù)處理結(jié)果對(duì)投訴方權(quán)利人做出處理答復(fù);

4、每周進(jìn)行品牌的投訴匯總及假貨匯總。

任職資格:

1、大專(zhuān)及以上學(xué)歷;

2、細(xì)致耐心,責(zé)任心強(qiáng),有敏銳的風(fēng)險(xiǎn)意識(shí),善于發(fā)現(xiàn)問(wèn)題,抗壓能力強(qiáng);

3、熟練使用辦公軟件,如wps、e_cel、ppt等;

4、90后優(yōu)先,應(yīng)屆生亦可。

第2篇 投訴處理專(zhuān)員崗位職責(zé)任職要求

投訴處理專(zhuān)員崗位職責(zé)

崗位職責(zé):

1. 協(xié)助做好投訴及危機(jī)事件預(yù)防工作;

2. 處理寶馬汽車(chē)銷(xiāo)售，售后用戶(hù)投訴;

3. 收集以及記錄好投訴以及相關(guān)產(chǎn)品信息，錄入到相應(yīng)的數(shù)據(jù)管理系統(tǒng);

4. 收集客戶(hù)使用信息，做好群體性用戶(hù)投訴風(fēng)險(xiǎn)的預(yù)控;

5. 參與處理危機(jī)事件;

任職要求:

1. 中專(zhuān)及以上學(xué)歷，了解汽車(chē)(機(jī)械)相關(guān)知識(shí)。

2. 熟悉客戶(hù)售后服務(wù)、服務(wù)理論知識(shí)。1年以上客服經(jīng)驗(yàn)或者汽車(chē)4s店售后、客服服務(wù)經(jīng)驗(yàn)

3. 計(jì)算機(jī)使用熟練;

4. 優(yōu)秀的團(tuán)隊(duì)合作意識(shí);

5. 具有較強(qiáng)的溝通、協(xié)調(diào)能力;

6. 具有汽車(chē)行業(yè)從業(yè)背景且具備上述知識(shí)，可優(yōu)先考慮。

第3篇 投訴處理專(zhuān)員崗位職責(zé)

投訴處理專(zhuān)員 南京雪糕網(wǎng)絡(luò)科技有限公司 南京雪糕網(wǎng)絡(luò)科技有限公司,雪糕游戲,雪糕網(wǎng)絡(luò) 職責(zé)描述:'1、負(fù)責(zé)客戶(hù)投訴處理;

2、定期對(duì)投訴數(shù)據(jù)進(jìn)行分析及培訓(xùn);

3、根據(jù)投訴數(shù)據(jù)進(jìn)行客戶(hù)關(guān)愛(ài)方案的編寫(xiě)及組織、執(zhí)行;'

任職要求:'1、大專(zhuān)以上學(xué)歷,有客戶(hù)關(guān)系或服務(wù)行業(yè)經(jīng)驗(yàn)者優(yōu)先;

2、有較強(qiáng)的人際溝通能力、應(yīng)變能力和協(xié)調(diào)能力;

3、能承受工作壓力,具有積極心態(tài);

4、具有很強(qiáng)的服務(wù)意識(shí)和團(tuán)隊(duì)合作精神;

5、具有良好的口頭和文字組織能力,歸納總結(jié)能力;

6、能熟練運(yùn)用辦公軟件,能通過(guò)e_cel做數(shù)據(jù)分析;

7、能適應(yīng)輪班要求;

8、1-2年工作經(jīng)驗(yàn)優(yōu)先;'

第4篇 投訴客服專(zhuān)員崗位職責(zé)

客戶(hù)服務(wù)/投訴處理/客服專(zhuān)員 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá) we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs

the challenge you are up for.

- take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

- clarify the causes of customer complaints with internal and e_ternal contacts

- process the customer complaints with optimal solution

- maintain and manage the customer data in the system

- participate in process optimization project

the commitment you bring

- bachelor’s degree or above

- 3 years of working e_perience in complaint management, ideally in the hospitality or tourism industry

- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software

- a structured, independent and service oriented working style

- fluency in english, spoken and written

the reward you get

- a high impact quality specialist role with high degrees of responsibility and autonomy

- plenty of room for personal growth and professional development

- a highly talented, passionate and international team that revolutionizes the travel industry

- strong team performance and a transparent results focus towards one shared direction

- a modern working environment

第5篇 客戶(hù)投訴管理專(zhuān)員崗位職責(zé)、要求以及未來(lái)可以發(fā)展的方向

客戶(hù)投訴管理專(zhuān)員協(xié)調(diào)客戶(hù)服務(wù)主管制定客戶(hù)投訴處理制度，負(fù)責(zé)客戶(hù)投訴處理各項(xiàng)事宜，參與客戶(hù)投訴處理能力的提升活動(dòng)，提出客戶(hù)投訴問(wèn)題改善建議。

客戶(hù)投訴管理專(zhuān)員崗位職責(zé)

1.負(fù)責(zé)受理客戶(hù)有關(guān)業(yè)務(wù)的咨詢(xún)、查詢(xún)及投訴等客戶(hù)服務(wù)工作，解決客戶(hù)所提出的問(wèn)題，并跟蹤、反饋處理結(jié)果；

2.負(fù)責(zé)客戶(hù)所反應(yīng)問(wèn)題的歸類(lèi)、統(tǒng)計(jì)、分析等工作；

3.對(duì)服務(wù)中發(fā)現(xiàn)的熱點(diǎn)、難點(diǎn)問(wèn)題及其他有可能造成越級(jí)投訴的服務(wù)質(zhì)量隱患，及時(shí)上報(bào)公司領(lǐng)導(dǎo)；

4.負(fù)責(zé)滿(mǎn)意度回訪，針對(duì)用戶(hù)不滿(mǎn)意問(wèn)題，合理并積極協(xié)調(diào)公司內(nèi)部資源為客戶(hù)提供滿(mǎn)意的解決方案；

5.協(xié)助部門(mén)分析、調(diào)查客戶(hù)投訴的原因，提出處理方案、建議。

客戶(hù)投訴管理專(zhuān)員崗位要求

1.普通話(huà)標(biāo)準(zhǔn)，口齒清楚，工作細(xì)致認(rèn)真；

2.具備良好的溝通、表達(dá)能力以及高度的責(zé)任心，強(qiáng)烈的團(tuán)隊(duì)協(xié)作意識(shí)；

3.具備良好的法律意識(shí)和溝通協(xié)調(diào)能力，品德優(yōu)秀，誠(chéng)信務(wù)實(shí)；

4.具有很強(qiáng)的邏輯思維能力，性格開(kāi)朗，工作認(rèn)真、嚴(yán)謹(jǐn)、負(fù)責(zé)；

5.熟練使用word、e_cel等辦公軟件，有一定的計(jì)算機(jī)及互聯(lián)網(wǎng)操作基礎(chǔ)。

客戶(hù)投訴管理專(zhuān)員發(fā)展方向

可向客戶(hù)服務(wù)主管發(fā)展。

第6篇 售后投訴專(zhuān)員崗位職責(zé)任職要求

售后投訴專(zhuān)員崗位職責(zé)

崗位職責(zé)

1、對(duì)新、老客戶(hù)進(jìn)行回訪，做好售后服務(wù);保持跟客戶(hù)的聯(lián)系，增加溝通，了解客戶(hù)所需，促進(jìn)后期合作;

2、及時(shí)處理客戶(hù)的建議、投訴，解答問(wèn)題和意見(jiàn)，記錄整理及匯報(bào);

3、月子客人的溝通及聯(lián)系

4、善于處理客戶(hù)提出的各種問(wèn)題及各種投訴。

任職資格

1 性格外向，有較強(qiáng)的溝通能力及服務(wù)理念

2 有一定客戶(hù)服務(wù)工作經(jīng)驗(yàn)

3 做事主動(dòng)積極，細(xì)心負(fù)責(zé)，溝通能力強(qiáng)，有團(tuán)隊(duì)合作精神，抗壓能力強(qiáng)，能面對(duì)客戶(hù)的不同問(wèn)題給與解決

4 有責(zé)任心，能獨(dú)立完成任務(wù)

售后投訴專(zhuān)員崗位

第7篇 投訴協(xié)調(diào)專(zhuān)員崗位職責(zé)

崗位職責(zé):

1.受理客戶(hù)投訴,及時(shí)聯(lián)系責(zé)任方處理好客戶(hù)投訴;

2.負(fù)責(zé)客戶(hù)滿(mǎn)意度回訪,分析真實(shí)客戶(hù)滿(mǎn)意情況并作出改進(jìn);

3.負(fù)責(zé)劃分客戶(hù)投訴問(wèn)題的責(zé)任界定,提升處理效率;

4.負(fù)責(zé)客戶(hù)投訴受理流程的改進(jìn);

5.定期制作客戶(hù)服務(wù)工作情況總結(jié)報(bào)告報(bào)上級(jí)審批

任職要求:

1、大專(zhuān)以上學(xué)歷;

2、有較強(qiáng)的溝通能力,仔細(xì)度高,責(zé)任心強(qiáng);

3、積極主動(dòng)為客戶(hù)解決問(wèn)題;

4、有物流工作經(jīng)驗(yàn)的優(yōu)先;

第8篇 客戶(hù)投訴處理專(zhuān)員崗位職責(zé)

客戶(hù)服務(wù)/投訴處理/客服專(zhuān)員 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá) we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs

the challenge you are up for.

- take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

- clarify the causes of customer complaints with internal and e_ternal contacts

- process the customer complaints with optimal solution

- maintain and manage the customer data in the system

- participate in process optimization project

the commitment you bring

- bachelor’s degree or above

- 3 years of working e_perience in complaint management, ideally in the hospitality or tourism industry

- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software

- a structured, independent and service oriented working style

- fluency in english, spoken and written

the reward you get

- a high impact quality specialist role with high degrees of responsibility and autonomy

- plenty of room for personal growth and professional development

- a highly talented, passionate and international team that revolutionizes the travel industry

- strong team performance and a transparent results focus towards one shared direction

- a modern working environment

第9篇 投訴協(xié)調(diào)專(zhuān)員崗位職責(zé)任職要求

投訴協(xié)調(diào)專(zhuān)員崗位職責(zé)

崗位職責(zé):

1.受理客戶(hù)投訴，及時(shí)聯(lián)系責(zé)任方處理好客戶(hù)投訴;

2.負(fù)責(zé)客戶(hù)滿(mǎn)意度回訪，分析真實(shí)客戶(hù)滿(mǎn)意情況并作出改進(jìn);

3.負(fù)責(zé)劃分客戶(hù)投訴問(wèn)題的責(zé)任界定，提升處理效率;

4.負(fù)責(zé)客戶(hù)投訴受理流程的改進(jìn);

5.定期制作客戶(hù)服務(wù)工作情況總結(jié)報(bào)告報(bào)上級(jí)審批

任職要求:

1、大專(zhuān)以上學(xué)歷;

2、有較強(qiáng)的溝通能力，仔細(xì)度高，責(zé)任心強(qiáng);

3、積極主動(dòng)為客戶(hù)解決問(wèn)題;

4、有物流工作經(jīng)驗(yàn)的優(yōu)先;

投訴協(xié)調(diào)專(zhuān)員崗位

第10篇 售后投訴專(zhuān)員崗位職責(zé)

崗位職責(zé):

1、對(duì)銷(xiāo)售中心的訂單錄音和微信進(jìn)行抽查質(zhì)檢,規(guī)范銷(xiāo)售行為,有違規(guī)行為及時(shí)上報(bào)給部門(mén)主管

2、總結(jié)質(zhì)檢問(wèn)題,提出質(zhì)檢漏洞方案,給出改善措施和完善銷(xiāo)售話(huà)術(shù)

3、處理客戶(hù)售后問(wèn)題(錯(cuò)發(fā)少發(fā),客戶(hù)投訴等客訴問(wèn)題)

4、調(diào)查回訪老客戶(hù),提升客戶(hù)滿(mǎn)意度

任職要求:

1、高中以上普歷;

2、具備敏銳的商業(yè)意識(shí),較強(qiáng)的應(yīng)變能力、口頭表達(dá)與溝通能力;

3、有較強(qiáng)的推廣和維護(hù)協(xié)調(diào)客戶(hù)的能力,熟悉客戶(hù)服務(wù)流程;

4、具備較強(qiáng)的學(xué)習(xí)能力,可快速掌握專(zhuān)業(yè)知識(shí),及時(shí)開(kāi)展工作;

5、有相關(guān)售后或投訴工作經(jīng)驗(yàn)者優(yōu)先。

待遇:

面議;月休6天自主調(diào)休;

第11篇 投訴理賠專(zhuān)員崗位職責(zé)描述崗位要求

職位描述：

崗位職責(zé):

1、聯(lián)系客戶(hù)，幫客戶(hù)解決和處理車(chē)輛出險(xiǎn)理賠事宜；

2、對(duì)接保險(xiǎn)公司理賠部門(mén)，協(xié)調(diào)、跟進(jìn)車(chē)輛理賠事宜；

3、跟進(jìn)財(cái)務(wù)到賬和打款情況；

4、定期完成數(shù)據(jù)分析，通過(guò)數(shù)據(jù)找到理賠中的問(wèn)題及解決辦法；

5、完成領(lǐng)導(dǎo)交辦的其他任務(wù)。

崗位要求:

'1、專(zhuān)科及以上學(xué)歷；

2、2年以上工作經(jīng)驗(yàn)，從事過(guò)汽車(chē)保險(xiǎn)/質(zhì)保行業(yè)優(yōu)先；

3、具備較好的溝通表達(dá)能力，良好的團(tuán)隊(duì)合作和協(xié)同能力；

4、熟練掌握office辦公軟件。'

第12篇 投訴受理專(zhuān)員崗位職責(zé)任職要求

投訴受理專(zhuān)員崗位職責(zé)

投訴受理專(zhuān)員 北京自如生活資產(chǎn)管理有限公司 北京自如生活資產(chǎn)管理有限公司 投訴管理部是一個(gè)怎樣的部門(mén)

在這里，你可以是:

公關(guān)經(jīng)理:突發(fā)事件善后處理，危機(jī)公關(guān)，政府溝通

談判專(zhuān)家:縝密的思維，靈活的頭腦，善辯的口才

培訓(xùn)講師:你每月有三百名新學(xué)員

流程和營(yíng)銷(xiāo)活動(dòng)測(cè)試師:先行體驗(yàn)，參與完善

活動(dòng)策劃師:主持、興趣社團(tuán)、節(jié)日活動(dòng)組織

崗位職責(zé):

1、負(fù)責(zé)受理客戶(hù)投訴、疑難問(wèn)題，參與業(yè)務(wù)糾紛談判，并跟進(jìn)至問(wèn)題解決完畢。

2、對(duì)業(yè)務(wù)一線(xiàn)發(fā)起提交的備案做出方案回復(fù)，并跟進(jìn)解決。

3、處理客戶(hù)總部面訪的疑難問(wèn)題、投訴問(wèn)題。

4、針對(duì)受理的投訴問(wèn)題，做出責(zé)任判定，對(duì)不符合服務(wù)規(guī)范和操作流程的行為追查判責(zé)。

5、根據(jù)受理的客訴問(wèn)題，洞察公司流程、標(biāo)準(zhǔn)、產(chǎn)品、系統(tǒng)存在的問(wèn)題，并提出優(yōu)化建議方案。

6、根據(jù)受理的投訴，編寫(xiě)案例，整理不同投訴的處理方法，總結(jié)處理投訴的技能技巧，提煉投訴管理的模型。

7、上級(jí)交辦的其他工作。

崗位要求:

1、統(tǒng)招本科學(xué)歷及以上;

2、具備優(yōu)秀的數(shù)據(jù)分析能力，邏輯思維清晰，熟練使用e_cel、word、powerpoint等辦公軟件，有較強(qiáng)的文檔編輯能力、分析及總結(jié)能力;

3、具備較強(qiáng)的內(nèi)外部溝通及應(yīng)急事件快速處置能力;

4、具有較強(qiáng)的問(wèn)題收集和溝通能力，較強(qiáng)的辨別投訴存在的風(fēng)險(xiǎn)能力;

5、具備極強(qiáng)的責(zé)任心，較強(qiáng)的學(xué)習(xí)能力，能夠適應(yīng)高強(qiáng)度的工作壓力，誠(chéng)信正直;

六險(xiǎn)一金，免費(fèi)體檢，獨(dú)棟辦公，租房?jī)?yōu)惠，快速晉升~福利多多，我們?cè)诘饶銅!

投訴受理專(zhuān)員崗位

第13篇 客戶(hù)投訴處理專(zhuān)員崗位職責(zé)任職要求

客戶(hù)投訴處理專(zhuān)員崗位職責(zé)

客戶(hù)服務(wù)/投訴處理/客服專(zhuān)員 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司，驛舒達(dá) at hrs “we love to make it happen”: we are the global market leader when it comes to tech- and data driven business travel solutions. our enterprise business offers end-to-end hotel management solutions to more than 7，000 corporate businesses globally to simplify their business travel. state of the art service solutions like strategic consulting & hotel procurement， travel payment and e_pense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain.

today we work globally with the fortune 500， such as google， china mobile， amazon， siemens， hitachi， alibaba， volkswagen， worldbank.

we are looking for a shanghai based 2nd level agent china (m/f/d) that provides contribution to the continuous improvement of services for hrs customers.

your challenges

? take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

? clarify the causes of customer complaints with internal and e_ternal contacts

? process the customer complaints with optimal solution

? maintain and manage the customer data in the system

? participate in process optimization project

your commitment

? bachelor’s degree or above

? several years of working e_perience in complaint management， ideally in the hospitality or tourism industry

? good knowledge in pc application， with proficiency in using call-centre-systems or other related specified software

? a structured， independent and service oriented working style

? fluency in english， spoken and written

your rewards

at hrs we feel globally united and mutually responsible， a belief that is rooted in our company history and values: thinking and acting like an entrepreneur， with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

you will work in a modern working environment with fle_ible working hours and the option to work from home. our training and further education offers give you plenty of room for your personal growth and individual development.