- 目錄
崗位職責(zé)是什么
服務(wù)銷售主管是企業(yè)銷售團隊的核心成員，負責(zé)協(xié)調(diào)銷售和服務(wù)部門，確保為客戶提供優(yōu)質(zhì)的產(chǎn)品和服務(wù)體驗，同時實現(xiàn)銷售目標。
崗位職責(zé)要求
1. 具備出色的溝通技巧，能夠有效地與客戶、團隊成員及管理層進行交流。
2. 熟悉銷售策略和市場趨勢，能制定并執(zhí)行有效的銷售計劃。
3. 擁有良好的客戶服務(wù)理念，能處理客戶投訴并提升客戶滿意度。
4. 具備領(lǐng)導(dǎo)能力，能指導(dǎo)和激勵銷售團隊達成業(yè)績目標。
5. 能夠分析銷售數(shù)據(jù)，制定并調(diào)整銷售策略。
6. 對公司產(chǎn)品和服務(wù)有深入理解，能準確傳達產(chǎn)品價值。
崗位職責(zé)描述
服務(wù)銷售主管的工作涉及多方面，包括但不限于：
1. 協(xié)調(diào)銷售與服務(wù)：協(xié)調(diào)銷售團隊與客戶服務(wù)部門，確?？蛻粜枨蟮玫郊皶r響應(yīng)，提高客戶忠誠度。
2. 制定銷售策略：根據(jù)市場研究和銷售數(shù)據(jù)，制定并實施銷售策略，以達成銷售目標。
3. 團隊管理：招聘、培訓(xùn)和評估銷售團隊，提供持續(xù)的反饋和支持，以提升團隊效能。
4. 客戶關(guān)系管理：維護關(guān)鍵客戶關(guān)系，處理客戶問題，確保客戶滿意度。
5. 業(yè)績跟蹤與分析：監(jiān)控銷售業(yè)績，分析銷售數(shù)據(jù)，識別潛在問題并提出解決方案。
6. 合作與溝通：與內(nèi)部其他部門合作，如產(chǎn)品開發(fā)、市場營銷等，以優(yōu)化銷售流程和產(chǎn)品定位。
有哪些內(nèi)容
1. 日常運營：監(jiān)督日常銷售活動，確保銷售流程順暢，優(yōu)化銷售效率。
2. 市場洞察：定期分析市場動態(tài)，識別新的銷售機會，調(diào)整銷售策略以適應(yīng)市場變化。
3. 銷售預(yù)測：根據(jù)歷史銷售數(shù)據(jù)和市場趨勢，進行銷售預(yù)測，為管理層提供決策依據(jù)。
4. 培訓(xùn)與發(fā)展：設(shè)計和實施銷售培訓(xùn)計劃，提升團隊成員的銷售技巧和產(chǎn)品知識。
5. 業(yè)績報告：定期向管理層匯報銷售業(yè)績，提供業(yè)績改善建議。
6. 危機管理：面對銷售難題或客戶糾紛時，迅速做出反應(yīng)，確保問題得到有效解決。
服務(wù)銷售主管的角色要求其在保持銷售業(yè)績增長時，注重客戶體驗，通過高效管理和協(xié)調(diào)，實現(xiàn)企業(yè)與客戶的雙贏。
服務(wù)銷售主管崗位職責(zé)范文
第1篇 服務(wù)銷售主管崗位職責(zé)
石家莊&太原售后服務(wù)銷售主管 job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus job summary:
responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.
responsibilities:
· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.
· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.
· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.
· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related
associations. participation in related local events to support growth.
· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.
qualifications:
· four-year college degree preferred
· people management skill and e_perience is must
· 5 years service sales e_perience in relevant industries
· overall knowledge of hvac distribution and dealer sales, service, installation and business practices
· e_perience in the development and e_ecution of biz transformation is plus
