- 目錄
崗位職責(zé)是什么
儀器技術(shù)支持崗位是企業(yè)內(nèi)部技術(shù)團(tuán)隊(duì)的重要組成部分，主要負(fù)責(zé)為客戶提供關(guān)于各類精密儀器的操作、維護(hù)和故障解決的專業(yè)指導(dǎo)，確保設(shè)備的正常運(yùn)行，提高客戶滿意度。
崗位職責(zé)要求
1. 深入理解各類儀器設(shè)備的工作原理和技術(shù)參數(shù)，具備豐富的實(shí)踐經(jīng)驗(yàn)。
2. 具備良好的溝通技巧，能夠清晰、準(zhǔn)確地解答客戶的技術(shù)疑問(wèn)。
3. 熟悉產(chǎn)品生命周期管理，能及時(shí)跟蹤儀器的性能變化，預(yù)測(cè)并預(yù)防可能出現(xiàn)的問(wèn)題。
4. 具備一定的項(xiàng)目管理能力，能有效協(xié)調(diào)資源，處理多任務(wù)并行。
5. 持續(xù)學(xué)習(xí)新技術(shù)和行業(yè)動(dòng)態(tài)，提升個(gè)人專業(yè)素養(yǎng)。
崗位職責(zé)描述
作為儀器技術(shù)支持，日常工作涉及多個(gè)層面，包括但不限于： - 提供電話、郵件或現(xiàn)場(chǎng)的技術(shù)咨詢，幫助客戶理解和解決儀器使用中遇到的問(wèn)題。 - 編制和更新技術(shù)文檔，如用戶手冊(cè)、故障排查指南等，以提升客戶自我解決能力。 - 參與新產(chǎn)品的測(cè)試和驗(yàn)證，提供改進(jìn)建議，確保產(chǎn)品質(zhì)量。 - 協(xié)助銷售團(tuán)隊(duì)進(jìn)行技術(shù)演示和培訓(xùn)，增強(qiáng)客戶對(duì)產(chǎn)品的信心。 - 與生產(chǎn)部門(mén)協(xié)作，分析和修復(fù)設(shè)備故障，優(yōu)化產(chǎn)品設(shè)計(jì)。
有哪些內(nèi)容
1. 客戶服務(wù)：定期回訪客戶，收集反饋，及時(shí)處理投訴，確?？蛻魸M意度。
2. 技術(shù)培訓(xùn)：設(shè)計(jì)和實(shí)施針對(duì)客戶和內(nèi)部團(tuán)隊(duì)的技術(shù)培訓(xùn)課程。
3. 文檔編寫(xiě)：編寫(xiě)詳細(xì)的操作指南、故障代碼解析等技術(shù)資料，以便客戶參考。
4. 內(nèi)部協(xié)作：與研發(fā)、生產(chǎn)、質(zhì)量控制等部門(mén)緊密合作，共同提升產(chǎn)品性能和用戶體驗(yàn)。
5. 系統(tǒng)維護(hù)：監(jiān)控儀器運(yùn)行狀態(tài)，進(jìn)行定期維護(hù)，預(yù)防潛在故障。
6. 應(yīng)急響應(yīng)：建立快速響應(yīng)機(jī)制，對(duì)突發(fā)的設(shè)備故障進(jìn)行高效處理。
此崗位需要的不僅是技術(shù)知識(shí)，更需要一顆關(guān)注細(xì)節(jié)、善于溝通的心，能夠在壓力下保持冷靜，迅速找到問(wèn)題的關(guān)鍵，為客戶提供滿意的解決方案。不斷學(xué)習(xí)和適應(yīng)新環(huán)境，以應(yīng)對(duì)日新月異的科技發(fā)展，是這個(gè)角色不可或缺的能力。
儀器技術(shù)支持崗位職責(zé)范文
第1篇 儀器技術(shù)支持崗位職責(zé)
北京 細(xì)胞分析 儀器耗材 技術(shù)支持 your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
? responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
? promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
? responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
? proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
? determines and develops approaches to sales assignments to achieve quota/ strategies
? leads projects requiring coordination with other functions, organizations
? solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
? bachelors or master’s degree or university degree or equivalent.
? typically, 4-5 years relevant e_perience for entry to this level.
? requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
? responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
? promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
? responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
? proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
? determines and develops approaches to sales assignments to achieve quota/ strategies
? leads projects requiring coordination with other functions, organizations
? solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
? bachelors or master’s degree or university degree or equivalent.
? typically, 4-5 years relevant e_perience for entry to this level.
? requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
第2篇 儀器技術(shù)支持工程師崗位職責(zé)
產(chǎn)品技術(shù)支持工程師(生理生態(tài)/生物學(xué)儀器/物聯(lián)網(wǎng)/農(nóng)業(yè)工程) 上海澤泉科技股份有限公司 上海澤泉科技股份有限公司,澤泉 職責(zé)描述:
1、協(xié)助產(chǎn)品調(diào)試安裝和客戶培訓(xùn),協(xié)助產(chǎn)品開(kāi)發(fā)團(tuán)隊(duì)解決產(chǎn)品設(shè)計(jì)、開(kāi)發(fā)和營(yíng)銷問(wèn)題
2、進(jìn)行市場(chǎng)推廣活動(dòng),開(kāi)發(fā)新市場(chǎng),推進(jìn)現(xiàn)有產(chǎn)品的改進(jìn)和新產(chǎn)品的研發(fā)
3、評(píng)估產(chǎn)品性能和客戶需求,為客戶提供最合適的產(chǎn)品配置,協(xié)助客戶解決研究問(wèn)題
4、協(xié)助銷售人員進(jìn)行設(shè)備的維護(hù),協(xié)助銷售團(tuán)隊(duì)開(kāi)展培訓(xùn)和服務(wù)交流會(huì)和學(xué)術(shù)會(huì)議
5、通過(guò)分析市場(chǎng)趨勢(shì)和競(jìng)爭(zhēng)信息來(lái)確認(rèn)業(yè)務(wù)發(fā)展機(jī)會(huì),識(shí)別競(jìng)爭(zhēng)技術(shù)和新興市場(chǎng)趨勢(shì)促進(jìn)產(chǎn)品開(kāi)發(fā)
任職要求:
1、植物生理生態(tài),土壤,園藝,栽培,遺傳育種、分子生物、生態(tài)等碩士以上學(xué)歷
2、有作為產(chǎn)品發(fā)言人參加研討會(huì)或發(fā)表過(guò)技術(shù)論文優(yōu)先
3、優(yōu)秀的技術(shù)故障排除能力,有項(xiàng)目管理經(jīng)驗(yàn)的優(yōu)先
4、可適應(yīng)出差
第3篇 儀器技術(shù)支持崗位職責(zé)任職要求
儀器技術(shù)支持崗位職責(zé)
職責(zé)描述:
1、負(fù)責(zé)對(duì)客戶進(jìn)行售前培訓(xùn)、實(shí)驗(yàn)技術(shù)交流講座的開(kāi)展，對(duì)銷售工程師進(jìn)行產(chǎn)品技術(shù)培訓(xùn);
2、掌握市場(chǎng)動(dòng)態(tài)包括同類產(chǎn)品的市場(chǎng)活動(dòng)、價(jià)格、種類，并對(duì)同類產(chǎn)品在當(dāng)?shù)氐恼加新剩翱蛻羰褂们闆r信息收集;
3、根據(jù)公司的經(jīng)營(yíng)策略和目標(biāo)，制定相關(guān)實(shí)驗(yàn)方向的實(shí)驗(yàn)室解決方案，協(xié)助銷售部目標(biāo)的達(dá)成。
任職要求:
1、生命科學(xué)、細(xì)胞、免疫等相關(guān)專業(yè)本科以上學(xué)歷;
2、具有良好的人際溝通表達(dá)能力，有較強(qiáng)的客戶服務(wù)意識(shí)和團(tuán)隊(duì)合作精神;
3、工作積極主動(dòng)，能承受一定的工作壓力。
員工福利:
1、公司實(shí)行5天7.5小時(shí)工作制，法定假期按國(guó)家規(guī)定執(zhí)行;
2、提供養(yǎng)老、醫(yī)療、工傷、失業(yè)、生育、意外保險(xiǎn)及公積金;
3、提供帶薪年休假、婚假、產(chǎn)假、看護(hù)假、病假、喪假、女生節(jié)假、兒童節(jié)假等假期;
4、豐富的業(yè)余文化生活:羽毛球、籃球等業(yè)余活動(dòng)，
5、每年公司會(huì)組織兩次集體旅游和拓展活動(dòng);
6、公司每年會(huì)為員工組織年度體檢;
7、員工入職滿一年享有5天年假，每多為公司服務(wù)一年增加1天年假，十天封頂;
8、為公司服務(wù)五年額外享有5天假期+5000元旅游經(jīng)費(fèi);
9、完善的個(gè)人發(fā)展通道:公司定期舉辦各種內(nèi)、外培訓(xùn)學(xué)習(xí)活動(dòng)，提升員工專業(yè)技能、工作素養(yǎng)。
儀器技術(shù)支持崗位
第4篇 儀器技術(shù)支持工程師崗位職責(zé)任職要求
儀器技術(shù)支持工程師崗位職責(zé)
職責(zé)描述:
1、協(xié)助產(chǎn)品調(diào)試安裝和客戶培訓(xùn)，協(xié)助產(chǎn)品開(kāi)發(fā)團(tuán)隊(duì)解決產(chǎn)品設(shè)計(jì)、開(kāi)發(fā)和營(yíng)銷問(wèn)題
2、進(jìn)行市場(chǎng)推廣活動(dòng)，開(kāi)發(fā)新市場(chǎng)，推進(jìn)現(xiàn)有產(chǎn)品的改進(jìn)和新產(chǎn)品的研發(fā)
3、評(píng)估產(chǎn)品性能和客戶需求，為客戶提供最合適的產(chǎn)品配置，協(xié)助客戶解決研究問(wèn)題
4、協(xié)助銷售人員進(jìn)行設(shè)備的維護(hù)，協(xié)助銷售團(tuán)隊(duì)開(kāi)展培訓(xùn)和服務(wù)交流會(huì)和學(xué)術(shù)會(huì)議
5、通過(guò)分析市場(chǎng)趨勢(shì)和競(jìng)爭(zhēng)信息來(lái)確認(rèn)業(yè)務(wù)發(fā)展機(jī)會(huì)，識(shí)別競(jìng)爭(zhēng)技術(shù)和新興市場(chǎng)趨勢(shì)促進(jìn)產(chǎn)品開(kāi)發(fā)
任職要求:
1、植物生理生態(tài)，土壤，園藝，栽培，遺傳育種、分子生物、生態(tài)等碩士以上學(xué)歷
2、有作為產(chǎn)品發(fā)言人參加研討會(huì)或發(fā)表過(guò)技術(shù)論文優(yōu)先
3、優(yōu)秀的技術(shù)故障排除能力，有項(xiàng)目管理經(jīng)驗(yàn)的優(yōu)先
4、可適應(yīng)出差
儀器技術(shù)支持工程師崗位
第5篇 分析儀器技術(shù)支持工程師崗位職責(zé)
分析儀器售后技術(shù)支持工程師 1.英語(yǔ)良好,分析儀器維修&安裝經(jīng)驗(yàn),_rf/_rd儀器維修經(jīng)驗(yàn)優(yōu)先。
2.顆粒大小、流變學(xué)、zeta電位測(cè)量或圖像分析等基本原理,具有以上領(lǐng)域的工作經(jīng)驗(yàn)者優(yōu)先。
3.材料及化學(xué)相關(guān)專業(yè)優(yōu)先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任職資格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives. 1.英語(yǔ)良好,分析儀器維修&安裝經(jīng)驗(yàn),_rf/_rd儀器維修經(jīng)驗(yàn)優(yōu)先。
2.顆粒大小、流變學(xué)、zeta電位測(cè)量或圖像分析等基本原理,具有以上領(lǐng)域的工作經(jīng)驗(yàn)者優(yōu)先。
3.材料及化學(xué)相關(guān)專業(yè)優(yōu)先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任職資格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives.
